Transparent Terms for Marine Supply Services
Terms & Conditions
These Terms & Conditions define how we quote, supply and deliver provisions and ship stores in Brazil, including responsibilities, documentation, payment and liability limits.
Welcome to Ship Chandler Brazil
Ship Chandler Brazil provides marine provisions and ship supply services at Brazilian ports and terminals. These Terms & Conditions govern quotations, orders, deliveries, documentation and related services provided by our team.
By requesting a quotation, placing an order, or accepting a delivery, you confirm that you have read and agree to these Terms. For questions, contact us at brazil@shipchandler.supply.
Definitions
“Customer” means the requesting party (owner, manager, charterer, operator or agent). “Vessel” means the ship receiving goods/services. “Order” means the Customer’s confirmed request for supply. “Delivery” means the handover of goods to the Vessel or its authorized representative.
Acceptance of Terms
If any Customer purchase order, terms or conditions conflict with these Terms, our Terms will prevail unless we expressly agree in writing. We may update these Terms from time to time by publishing changes on our website.
Quotations
Quotations are based on the information provided (port/terminal, ETA, access window, item list, specifications and quantities) and are valid only for the stated validity period (or, if not stated, a reasonable short period due to market volatility and availability).
Unless explicitly stated, quotations may exclude port/terminal fees, launch/boat services, overtime access charges, customs-related costs, and any extraordinary requirements imposed by third parties.
Order Confirmation
An Order is confirmed only when we acknowledge it in writing (email is sufficient). Changes to quantities, brand/spec, delivery point, or timing after confirmation may affect price, lead time and availability.
Substitutions
Where an exact brand or item is unavailable, we may propose an equivalent substitute. No substitution will be made for critical/specified items without Customer approval where practical.
Delivery Windows and Access
Delivery schedules depend on terminal access, safety requirements, alongside windows, and third-party constraints (agents, pilots, tug schedules, security and terminal procedures). The Customer and/or agent must support access approvals and provide accurate ETA updates.
Risk and Title
Risk of loss transfers upon delivery to the Vessel or its authorized representative (including crew, agent, or terminal-appointed receiver). Title transfers upon full payment unless otherwise agreed in writing.
Documentation
We provide standard documentation such as delivery notes, invoices and itemized listings where applicable. The receiving party must sign/acknowledge receipt (POD). Claims for shortages or visible damage must be noted at delivery and supported with evidence.
Payment Terms
Payment terms are as stated in the quotation or invoice. Where credit is granted, payment is due by the agreed due date. Late payments may be subject to reasonable interest and recovery costs as permitted by applicable law.
Cancellations
Cancellations must be submitted in writing. If goods have already been sourced, prepared, packed or dispatched, the Customer may be charged for incurred costs, handling and any non-returnable items.
Claims
Claims for shortages, incorrect items or quality issues must be submitted promptly and, where possible, within 48 hours of delivery, with supporting evidence (POD notes, photos, batch/lot information). We will investigate and, where justified, provide a remedy such as replacement, credit or refund at our discretion.
Compliance
The Customer is responsible for ensuring that requested goods are permitted for delivery and use on board and for any vessel-specific rules. Where bonded or controlled goods are requested, the Customer/agent must provide the necessary information and authorizations for compliant handling.
Force Majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control, including weather, port restrictions, terminal shutdowns, strikes, security incidents, customs delays, supplier disruptions or vessel schedule changes.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages (including loss of profit, loss of hire or delay claims). Our total liability for any claim related to an Order is limited to the value of the goods/services supplied under that Order.
Third-Party Services
Where services depend on third parties (launch boats, terminal services, transport providers, customs processes), we will coordinate in good faith but cannot guarantee third-party timelines or performance.